Your safety is important to us
trump international faqs header 5cc895a05bdee

CommitmentTo Cleanliness

    Note: Miami-Dade County has closed all beaches starting July 3 through midnight July 6. For updated city and county information, please visit: https://www.sibfl.net/coronavirus

    Our Trump International Beach Resort team understands the seriousness of the risks associated with the spread of the Coronavirus COVID-19. Please rest assured that we are taking all necessary precautions to maintain a healthy environment. In addition to our high standards of care we take with our property and our guest experience, Resort staff members are taking additional measures to ensure that guest service areas are regularly disinfected, as outlined below. If you have any questions or concerns, please feel free to reach out to hotel management. Our Employees are regularly informed of developments and precautions recommended by the CDC and we encourage guests to stay informed as well. For additional guest information, please review this link*Please be advised that information is rapidly changing and any updates will be posted to this page.*

    Due to COVID-19, this facility is required to follow the guidelines established by Miami-Dade County for hotel operations. Facial Coverings are required in public space, social distancing required at all times, limited capacity for outlets. These regulations will be enforced by both city and county inspectors during unannounced visits.

    If you have a medical condition that precludes you from wearing a mask, please bring documentation from your doctor stating that you are exempt from wearing a mask. We do not need to know your condition, but we do require documentation of exemption. Thank you for your understanding


    Service Updates

    • Lobby Bar & Grill - Closed until further notice
    • Aquanox Spa – Steam room, and showers are closed until further notice
    • Arcade- Closed until further notice
    • Planet Kids Club – Closed until further notice

    *Operating hours and days may fluctuate


    COVID FAQs:

    1. What actions have been implemented to assure both employee and guest safety?

    Trump International Beach Resort has created an integral, cross-functional team to develop and manage the resort’s preparedness and response plan to COVID-19. All associates have participated in extensive training on this plan and will continue to receive ongoing education.

    Highlights of new initiatives resulting from the plan include:

    • Masks will be required for all employees and vendors while on property.
    • On-site health screenings including temperature checks will be implemented immediately upon arrival for each shift.
    • Team members are provided individual containers of hand sanitizer.
    • Additional hand sanitizer dispensers are installed on each floor within the service area to maintain a healthy environment.
    • Bell staff and the valet team are wearing gloves when handling luggage and driving guest vehicles.

    2. What new preventive measures will guests see and experience upon arrival?

    • Guests are encouraged to bring their own personal protective items but will also receive two disposable masks, a pair of gloves and hand sanitizer upon check in.
    • Surface shields, or clear table-top barriers, are now located at guest areas such as the front desk, the gift shop, the pool and beach welcome desk, restaurant host stands, the spa front desk, the beach hut, the valet cashier area, the concierge desk and the security stand.
    • Automatic hand sanitizer dispensers and hand wipes have been added to public areas, including the lobby, the lobby restrooms near the ATM, Neomi’s Grill, the pool and beach welcome desk by elevators on all guest room floors.
    • Signage and stanchions have been placed throughout the resort to encourage guests’ social distancing while waiting on services.
    • Elevator occupancy has been reduced to two guests per car; families with children under 12 may ride together (up to four).
    • Restaurant capacity has been reduced by 50 percent.
    • Pool and beach chairs have been spaced to encourage social distancing.
    • Guests are encouraged to download the resort’s Go Hotel Life app to utilize online ordering from the convenience of their own mobile device.

    3. What are the resort’s housekeeping procedures?

    As a AAA Four Diamond luxury resort, Trump International Beach Resort has always exceeded industry standards for hygiene and cleanliness and has increased its housekeeping procedures to further ensure the safety of guests and team members. These added measures include:

    • Guest rooms will remain vacant for at least three days between each guest.
    • In all areas of the resort, extra cleaning attention is given to frequently touched items, such as doorknobs and elevator buttons.
    • In guest rooms, frequently touched items such as telephones and light switches are sanitized.
    • TV remotes are placed in plastic bags so that guests can feel confident that their room accommodations are properly attended to during this heightened time of concern.

    Upon leaving their room, guests should request housekeeping service by utilizing the Go Hotel Life app from their own mobile device, available for download here.


    4. Which areas and services are temporarily closed or suspended at this time?

    • The Planet Kids’ Club and Arcade Room are closed until further notice; however, the recreational team will be offering safe, family-friendly programming that maintains social distancing.
    • The Lobby bar and Gili’s Beach Club are closed until further notice.
    • Buffet service has been suspended; only a la carte dining is available at this time.

    5. How are groups and social events affected?

    The group sales and catering teams have put together a comprehensive plan of new processes and procedures to ensure the safety of on-site meetings and events. Highlights of these new initiatives include the following; planners are encouraged to contact the sales team for a full detailed listing:

    • New floor plans have been implemented to allow for physical distancing between attendees based on CDC and government recommendations; events are now limited to 50 percent of total capacity per space.
    • Self-serve buffets have been suspended and replaced with individually plated and served dining.
    • Rather than self-service, coffee and other break items are attended and served by a server.
    • All linen, equipment and meeting amenities are replaced or disinfected before and after each use.
    • Instead of water carafes on meeting tables, individual bottled water is available.
    • Sanitizer wipe stations are placed outside of the elevators during scheduled functions.

    6. How has Aquanox Spa and the resort Fitness Center adapted to new conditions?

    We are committed to the relaxation, health and safety of our guests. Our team has implemented new health and safety procedures for Aquanox Spa both for guest and team member safety. Guests will be required to wear masks during their time in the spa (including during treatment) and we will practice social distancing throughout the space. Additional protocols for our spa and fitness center include:

    • Guests are required to complete a temperature scan prior to entering the spa and fitness center.
    • Masks are required for guests and employees upon entering and for the duration of the time spent in the spa, including during treatment.
    • Spa appointment times are staggered to allow for enhanced sanitation procedures before and after each treatment.
    • Guests and employees are reminded to wash hands and use hand sanitizer throughout the time spent in the spa. Hand sanitizer is readily available.
    • At this time, sauna, steam room and shower facilities are not available. Lockers are only to be used for guests experiencing a spa treatment and will be sanitized between uses.
    • All spa employees have received enhanced training to understand and implement new procedures and guidelines.
    • Some treatments, including couples massages, body treatments, hot stone massage and others, may not be available during this time – please contact the spa directly for additional information
    • Spa guests will not have access to the other areas of the resort property during this time unless guests have overnight reservations at the resort.
    • Guests understand that by visiting Aquanox Spa and the property at Trump International Beach Resort, guests are voluntarily assuming all risks associated with exposure to COVID-19 or other illnesses.
    • Fitness Center capacity has been reduced
    • Guests are required to wear masks upon entering the Fitness Center and at all times.

    We will continue to share updates as needed on this page and as always feel free to reach out to us directly.


    We look forward to welcoming guests as of June 4, 2020, but due to the unpredictable nature of the current pandemic, the property may cancel new reservations due to City, County or State closures or due to property limitations during this time. Reservations canceled due to these reasons will not be subject to penalty and deposits will be refunded.